Do Consumers Care More About Businesses' Competence or Morality?

admin/ January 24, 2017/ Uncategorized/ 0 comments

Consumers generally value competence more than morality when choosing between service providers, but the effect is weakened if the less competent provider is seen as an underdog, according to recent research published in the AMA’s Journal of Marketing. Read the full article at MarketingProfs
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